Terms & Conditions شرائط و ضوابط
Draft – to be finalised by HomeBroader
2. Due dates: Each instalment is due on the date shown in My Instalments. Please pay on or before the due date.
3. Star rating and points: Every customer starts with 5 stars and 100 points. Paying on time adds 10 points. Paying 1–7 days late removes 5 points; 8–30 days late removes 15 points. More than 30 days late removes 1 star and a reminder is sent. Two missed instalments bring the rating to 2 stars and special offers are paused. Three on-time payments in a row give back 1 star. Completing all instalments adds 50 points and the Permanent Customer badge.
4. Points: Points may be used as a discount on a future HomeBroader product at the rate set by HomeBroader. Points have no cash value and cannot be transferred.
5. Special offers: Special offers are for customers with 4 or 5 stars and may change or end at any time.
6. Warranty: 10 years on mechanical parts, mechanism and metal frame; 2 years on springs. Not covered: chipboard, laminate, handles and electrical parts, or damage from misuse, accidents, water or unauthorised repair.
7. Service: Request service from the app or on WhatsApp. Do not open or repair the mechanism yourself.
8. Safety: Follow the safety card. Keep children away while opening or closing the bed.
9. Ownership: The product remains the property of HomeBroader until all instalments are paid.
10. Changes: HomeBroader may update these terms; the latest version is always shown in this app.